| Agreeing Objectives |
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Suitable for anyone in a management or supervisory role who is involved in agreeing objectives with their team members, first line managers, project managers and team leaders looking to refresh their skills.
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Level: Intermediate
Time to complete:
35 Minutes |
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| Appraisal Interviewing |
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This course is one of the key management techniques for evaluating and monitoring people’s performance at work. Most organisations have their own formal appraisal interviewing system. This course supplies a comprehensive guide to developing your skills in appraisal interviewing whatever the formal system adopted by your organisation.
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Level: Beginner
Time to complete:
45 Minutes
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| Appraisls |
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Understand the importance of appraisals to your business. Communicating with staff regarding business objectives and their contribution to the business. This course will provide you with an insight into how to communicate your business objectives and aims to colleagues and staff. Remember, tell staff where you want to go, then they have a chance to help you to get there.
Level: Beginner Time to complete: 30 Minutes |
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Are You a Leader?
This course helps you to look at yourself and analyse your own strengths, weaknesses, motivations and qualities to be an effective leader.
Level: Beginner Time to complete: 35 Minutes |
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Change and Consultation
Designed to help you understand some key factors that drive change and affect businesses. It is also designed to explain how to effectively consult people when change is introduced.
Level: Beginner Time to complete: 90 Minutes |
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Coaching Skills
Effective organisations ensure their employees’ skills are continuously expanded and enhanced. Coaching makes an important contribution to this process. This Coaching Skills course shows how to assess a learner’s needs, draw up a learning plan, assess competence and review progress. It also looks at the various roles and skills required by
a Coach to encourage Learners to learn.
Level: Beginner Time to complete: 45 Minutes |
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Consulting Skills: Building Consulting Relationships
this course explains how to determine whether your organisation could benefit from a consultant’s services. It also teaches how to manage internal resistance to consultants, how to communicate effectively with consultants, and what to include in a legally binding consulting contract.
Level: Intermediate Time to complete: 2 Hours |
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Consulting Skills: Serving as an Internal Consultant
This course explains consulting roles and the skills required to succeed as an Internal Consultant. It identifies the processes for resolving conflict, making ethical decisions, and overcoming resistance to change as an Internal Consultant.
Level: Advanced Time to complete: 2 Hours |
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Consulting Skills: The Consulting Process
This course explains your responsibilities throughout the seven-step consulting process. It identifies the processes for selecting a problem resolution, implementing the solution, and closing the consulting contract.
Level: Intermediate Time to complete: 2 Hours |
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Correcting Performance Problems: Addressing Performance Problems
This course will teach you how to address performance problems and give feedback.
Level: Intermediate Time to complete: 2-4 Hours |
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Correcting Performance Problems: Disciplining Employees
This course will teach you how to conduct a disciplinary meeting.
Level: Advanced Time to complete: 2-4 Hours |
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Correcting Performance Problems: Identifying Performance Problems
This course will teach you how identify the causes and approach performance problems.
Level: Beginner Time to complete: 2-4 Hours |
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Creativity and Innovation – Fostering a Creative Environment
This course will teach you how to develop a creative culture within your organisation.
Level: Advanced Time to complete: 2-4 Hours |
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Creativity and Innovation – Increasing Personal Creativity
This course will teach you how to become more creative.
Level: Intermediate Time to complete: 2-4 Hours |
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Creativity and Innovation – Promoting Team Creativity
This course will teach you how to develop a creative team.
Level: Advanced Time to complete: 2-4 Hours |
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Creativity and Innovation – Thinking Creatively
This course will help develop your creative thinking skills and use them effectively.
Level: Intermediate Time to complete: 2-4 Hours |
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Delegation
This course will teach you the importance of delegation and provide you with a strategy for practicing it effectively and analysing your own performance in terms of delegation.
Level: Intermediate Time to complete: 1 Hour |
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Developing Your Team
This course will explain why it’s better to lead a team rather than a group of people.
Level: Intermediate Time to complete: 1 Hour |
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Do or Delegate
Explore the barriers to effective delegation, the benefits from delegating more, what should be delegated and what shouldn’t. This course also examines the choice of who you should delegate to. As a result of this course you will want to delegate more.
Level: Beginner Time to complete: 45 Minutes |
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Employee Performance: Managing Difficult People
This course will teach you how to understand, communicate and work with difficult people.
Level: Intermediate Time to complete: 2-4 Hours |
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Employee Performance: Providing Feedback
This course will teach you how to provide constructive feedback.
Level: Beginner Time to complete: 2-4 Hours |
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Employee Performance: Resolving Conflict
This course will teach you how to resolve conflict and create a more productive work environment.
Level: Advanced Time to complete: 2-4 Hours |
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Essentials of Management: Creating a Positive Workplace
This course will teach you how to create a positive working environment and address negative attitudes.
Level: Intermediate Time to complete: 2-4 Hours |
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Essentials of Management: Maintaining a Productive Workforce
This course will teach you how to improve workforce productivity.
Level: Intermediate Time to complete: 2-4 Hours |
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Essentials of Management: Succeeding as a New Manager
This course will teach you how to be a successful new manager.
Level: Intermediate Time to complete: 2-4 Hours |
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Facilitation: Facilitating Challenging Situations
This course will teach you how to confront and resolve team resistance.
Level: Advanced Time to complete: 2-4 Hours |
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Facilitation: The Effective Facilitator
This course will teach you how to become an effective facilitator.
Level: Intermediate Time to complete: 2-4 Hours |
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Facilitation: The Facilitation Process
This course will teach you the correct way to prepare for the facilitation process.
Level: Beginner Time to complete: 2-4 Hours |
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Giving Feedback and Praise to Your Team
This course will help you understand why timely feedback is vital.
Level: Intermediate Time to complete: 45 Minutes |
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Improving Working Relationships
This course will teach you to analyse your behaviour and that of your team.
Level: Intermediate Time to complete: 35 Minutes |
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Induction Essentials
This course raises awareness of Health & Safety issues and how they effect you in the workplace.
Level: Beginner Time to complete: 30 Minutes |
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Interpersonal Communication: Building Relationships
Gives an overview of the dimensions of organisational culture and how communication perpetuates an organisation’s culture. This program also defines what a cultural network is and offers guidelines for using the cultural network to your advantage. Steps for empowering employees are also offered in this program.
Level: Intermediate Time to complete: 2-4 Hours |
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Interpersonal Communication: Listening Skills
This course teaches you how to improve your communication skills.
Level: Beginner Time to complete: 2-4 Hours |
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Interviewing Skills: Conducting an Interview
This course teaches you how to conduct an interview and follow it up effectively.
Level: Intermediate Time to complete: 2-4 Hours |
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Interviewing Skills: Preparing for an Interview
This course will teach you how to effectively approach an interview and make well-informed decisions.
Level: Intermediate Time to complete: 2-4 Hours |
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Leadership Development: Delegation
This course will teach you how to use the delegation process to achieve organisational success.
Level: Advanced Time to complete: 2-4 Hours |
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Leadership Development: Goal Setting
This course will teach you how to set manageable goals for your employees.
Level: Beginner Time to complete: 2-4 Hours |
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Leadership Development: Leading the Way
This course helps you develop an understanding of the characteristics a leader should possess. You will use your leadership skills to unite followers and successfully complete an expansion project for your organisation.
Level: Intermediate Time to complete: 2-4 Hours |
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Leadership Development: Motivation
This course will teach you how to increase motivation amongst your team.
Level: Intermediate Time to complete: 2-4 Hours |
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Leading a Meeting
This course will teach you how to make the most of every business meeting.
Level: Intermediate Time to complete: 1 Hour |
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Managerial Leadership: Creating a Vision
This course will teach you how to use organisational leadership in guiding your organisation towards vision fulfilment.
Level: Advanced Time to complete: 2-4 Hours |
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Managerial Leadership: Leading Through Change
This course teaches you how to use the three phases of planned change and the importance of planning changes before implementing them.
Level: Intermediate Time to complete: 2-4 Hours |
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Managerial Leadership: Motivating Employees
This course will teach you how to evaluate and motivate employees.
Level: Advanced Time to complete: 2-4 Hours |
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Managing Change: Managing Yourself Through Change
Learn what the three phases of the transition processes are and how to determine which phase a person is experiencing. You will also learn about the exploration phase of transition, including what emotions are commonly felt during this phase. Then the teaching moves to the new beginnings phase of transition, including what needs people have and what information is crucial during this phase. Finally, you will learn how
to manage the new beginnings phase and what guidelines you should follow when communicating during this phase.
Level: Beginner Time to complete: 2 Hours |
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Managing Change: Overcome Change Objectives
Learn about the obstacles you may encounter while implementing change. Specifically, you will learn about resistance, complacency, and crises, three main obstacles to change. Why a commitment to change is important, and how best to communicate during a change, are also covered in this course, as is the importance of change teams and the
different types of change teams that exist.
Level: Advanced Time to complete: 2 Hours |
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Managing High Performers: Creating a Retention Strategy
This course will teach you how to attract and retain high performers.
Level: Advanced Time to complete: 2-4 Hours |
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Managing High Performers: Defining and Finding High Performers
This course will teach you how to identify and recruit high performers.
Level: Beginner Time to complete: 2-4 Hours |
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Managing High Performers: Implementing Recognition Programmes
This course will teach you how to train, manage and reward high performers.
Level: Intermediate Time to complete: 2-4 Hours |
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Managing Performance: Establishing a Performance Plan
This course will teach you how to plan and document a performance plan.
Level: Advanced Time to complete: 2-4 Hours |
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Managing Performance: Overcoming Performance Appraisal Challenges
This course will teach you how to deal effectively with performance appraisal challenges.
Level: Intermediate Time to complete: 2-4 Hours |
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Managing Performance: The Performance Appraisal Process
This course will teach you how to conduct a performance appraisal.
Level: Beginner Time to complete: 2-4 Hours |
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Measuring and Recording Performance
The course will teach you what you can appraise, what you can realistically hope to achieve and what you can’t appraise.
Level: Beginner Time to complete: 75 Minutes |
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Mentoring Skills
By the end of the course you’ll be able to: Define the mentor’s role in developing individuals. State the benefits of a mentoring relationship. Identify the key personal characteristics of an effective mentor. Describe the phases of a typical mentoring relationship. Use a range of key skills to ensure the protégé’s development.
Level: Beginner Time to complete: 45 Minutes |
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Motivating Your Team
This course will help you understand what motivates members of your team.
Level: Intermediate Time to complete: 50 Minutes |
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Preparing for a Formal Appraisal
This course will help you understand how to prepare for appraisal.
Level: Beginner Time to complete: 50 Minutes |
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Recruitment
This byte tells you all about the effective recruitment of staff, because gut feeling is seldom a reliable recruitment tool. The reasons for this will be obvious when you look at a few simple techniques to improve your recruitment processes.
Level: Beginner Time to complete: 30 Minutes |
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Self-Development: Motivating Yourself to Perform
In this course managers and employees learn how to apply strategies that enable them to overcome procrastination. They also learn how to apply self-discipline and practice self-leadership concepts in order to foster motivation and perform at a high level.
Level: Intermediate Time to complete: 2.5-3 Hours |
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Self-Development: Positively Influencing Others
This course offers the student an overview of the information required to influence others through nonverbal communication and language, and covers how to use influence to empower people. The program details how the student can enhance his or her level of influence by listening actively, understanding Satir modes and sensory systems, building rapport, and responding appropriately to verbal attacks. In addition, the program details the process for empowering others.
Level: Advanced Time to complete: 2.5-3 Hours |
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Staffing
This byte deals specifically with staffing issues in a learning centre but the advice can equally be adapted to any area where staffing is an issue for your organisation. There are many different staffing roles and you can learn more about them in this byte.
Level: Beginner Time to complete: 30 Minutes |
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Strengthening Your Position as a Leader
This course will help you understand your sources of leadership authority so that you can use your leadership position positively to get results.
Level: Intermediate Time to complete: 50 Minutes |
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Stress Management: Fundamentals for Managers
This course will teach you how to identify stress amongst employees and how to help the affected individuals.
Level: Beginner Time to complete: 2-4 Hours |
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Team Conflict: Resolving Team Conflict
This course teaches you how to identify and resolve team conflict.
Level: Advanced Time to complete: 2-4 Hours |
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Team Leadership: Conducting Productive Team Meetings
This course will teach you how to develop agendas and conduct effective team meetings.
Level: Intermediate Time to complete: 2-4 Hours |
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Team Leadership: Developing a High Performance Team
This course teaches you how to create and lead a high-performance team.
Level: Beginner Time to complete: 2-4 Hours |
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Team Leadership: Promoting Your Team’s Effectiveness
This course teaches you how to lead an effective team.
Level: Advanced Time to complete: 2-4 Hours |
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Team Participation: Decision Making in Teams
This course will teach you how to actively participate in teams.
Level: Intermediate Time to complete: 2-4 Hours |
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Team Participation: Resolving Conflict in Teams
This course will teach you how to recognise and resolve conflict within teams.
Level: Advanced Time to complete: 2-4 Hours |
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The Appraisal Interview
This course will teach you how to structure the interview, keep tabs on your relationship and concentrate on your main aim, improving performance.
Level: Intermediate Time to complete: 80 Minutes |
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The Effective Leader
Become a more effective leader, whether you are responsible for leading a project, a team, a unit, a department or even a company. This course focuses on action one can take to ensure people follow you so you get results.
Level: Beginner Time to complete: 45 Minutes |
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What’s Behind Appraisal?
This course will teach you how the appraisal process works, and how to involve people in it.
Level: Beginner Time to complete: 50 Minutes |
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The clock is ticking.... but its never too late to learn