Active Listening
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Sharpen up your active listening skills.
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Level: Beginner
Time to complete:
40 Minutes |
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Advanced Business Communications: Business Writing
for Results
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Learn about writing reports, proposals, and case reports with the audience in mind. Students will cover how to effectively use visual support, including tables, graphs, drawings, and diagrams. In addition, students will learn about planning, preparing, and delivering business presentations and speeches.
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Level:
Advanced
Time to complete:
2-4 Hours |
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Advanced Business Communications: Enhancing the Communication Process |
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Shows the types of messages you should master for effective communications and suggests some guidelines for developing your communications approach within the organisation. |
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Level: Advanced
Time to complete:
2-4 Hours |
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Advanced Business Communications: Guidelines for Effective Communications |
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Looks at the world of business communication in general and introduces you to areas that are fundamental to effective business communication today. You will learn about typical barriers to effective communication and guidelines for overcoming them. You will also learn about steps in the communication process, uses of information technology, managing, planning, and conducting executive-level meetings. In addition, you will learn about giving guidelines for creating audience centred messages and about the use of transitions. |
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Level: Advanced
Time to complete:
2-4 Hours |
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Advanced Interpersonal Communication: Communicating with Co-workers |
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Communicate effectively with co-workers, peers, supervisors, subordinates and customers/vendors. |
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Level: Advanced
Time to complete:
2-4 Hours |
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Aggressive and Passive Behaviour |
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Illustrates the differences between aggressive and passive behaviours and gives you the skills and strategies with which to deal with them in other people and in yourself. |
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Level: Beginner
Time to complete:
40 Minutes |
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Business Awareness |
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The objective of this module is to help you understand and describe the nature of business operations including the concepts of profit and profitability and recognise reasons for change in an organisation. |
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Level: Beginner
Time to complete:
90 Minutes |
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Business Writing: The Fundamentals |
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The Business Writing series provides professionals with the skills necessary to write effectively in the business environment. Business considerations such as, tone, paragraph structure, writing positive and negative messages effectively and proposal writing are key topics covered in this series. |
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Level: Beginner
Time to complete:
2-3 Hours |
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Care for Your Customers |
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This course will teach you how to establish effective customer relationships. |
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Level: Beginner
Time to complete:
1 Hour |
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Communicating With Difficult People: Communicating With Your Manager |
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Offers the student an overview of the information required to identify a difficult manager, approach a difficult manager, and confront difficult manager behaviour. The program describes the proper methods to interpret difficult personalities, the various options to cope with a difficult manager, and the appropriate steps to provide unsolicited feedback. |
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Level: Intermediate
Time to complete:
2-4 Hours |
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Communicating With Difficult People:
Working With Difficult Employees |
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Offers the student information on how to define difficult co-workers, cope with their difficult behaviour, and resolve conflict caused by the negative behaviour. The program describes the proper methods to address each difficult personality type, the appropriate techniques to use to cope with and manage difficult behaviour, and the steps that create the conflict resolution process. |
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Level: Intermediate
Time to omplete:
2-4 Hours |
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Conducting Meetings: Effective Meeting Communication |
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This course will teach you how to effectively use verbal and non-verbal communication to conduct a meeting. |
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Level: Intermediate
Time to complete:
2-4 Hours |
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Consultative Meetings |
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The objective of this module is to identify key actions to improve the structure, processes and communication within consultative meetings. |
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Level: Intermediate
Time to complete:
1 Hour |
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Handling Difficult Co-workers |
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This course offers the student information on how to define difficult co-workers, cope with their difficult behaviour, and resolve conflict caused by the negative behaviour. |
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Level: Beginner
Time to complete:
2-4 Hours |
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Decision Making and Problem Solving: Decision Making Fundamentals |
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This course teaches you a variety of decision making techniques. You will develop the skills that are necessary to make important decisions with various people and ensure the results of your decisions. |
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Level: Beginner
Time to complete:
2-4 Hours |
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Decision Making and Problem Solving: Problem Solving Fundamentals |
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Learn how to solve problems effectively. No matter what job you do, or how senior a position you hold, one thing is certain – you will regularly be confronted with problems that have to be solved. This course will enable you to use a combination of analytical and creative skills to solve problems using a simple step-by-step process that can be used in any problem situation. By using a systematic approach to solving problems you will transform your skills in finding their root cause. |
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Level: Beginner
Time to complete:
1.5-2 Hours |
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Effective Call Handling |
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Provides learners with the skills they need to work efficiently and effectively with telephones in a customer service role or call centre environment. |
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Level:
Beginner
Time to complete:
2.5 Hours |
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Effective Communication |
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The objective of this module is to identify methods to improve communication, particularly within consultative structures in organisations. |
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Level: Intermediate
Time to complete:
90 Minutes |
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Effective Presentations: Essentials of Persuasion |
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This course will teach you how to persuade your audience. |
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Level: Advanced
Time to complete:
2-4 Hours |
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| Effective Presentations: Planning a Presentation |
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This course teaches you how to plan a presentation and use supporting materials effectively. |
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Level: Intermediate
Time to complete:
2-4 Hours |
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Effective Presentations: The Presentation Process |
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This course will teach you how to deliver a presentation effectively. |
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Level: Beginner
Time to complete:
2-4 Hours |
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Effective Questioning |
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This course will teach you to use strategic questioning techniques effectively in a variety of situations. |
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Level: Beginner
Time to complete:
65 Minutes |
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Encouraging Productive Responses |
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The objective of this module is to identify guidelines to facilitate productive responses from employees and colleagues with regard to change in organisations. |
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Level: Intermediate
Time to complete:
1 Hour |
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| eSoftSkills |
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Designed to help learners be understood at work, especially if they have an IT background, and offers an insight into the communication skills required in the workplace. The best ideas in the world can only be transformed into reality when they are shared and understood. The four modules cover core expertise that will help learners, especially those new to the workplace, to work more effectively. The modules are:
• Effective Communication
• Presentation Skills
• Team Working
• Project Management |
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Level: Beginner
Time to complete:
8 Hours |
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Essential Phone Communication Skills |
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This course will teach you to use the telephone naturally and effectively. |
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Level: Beginner
Time to complete:
65 Minutes |
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Excellence in Service: Communicating with Your Customers |
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This course teaches you how to communicate effectively with customers. |
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Level: Beginner
Time to complete:
2-4 Hours |
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Faxes |
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It is important to understand how to use faxes as a communication tool, how to write one to include the different pieces of information you need to convey, and then send it to the recipient. |
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Level: Beginner
Time to complete:
30 Minutes |
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| Four Additional Assertiveness Skills |
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This course introduces you to four additional assertiveness skills and will show you how to recognise these skills and use them appropriately. |
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Level: Intermediate
Time to complete:
35 Minutes |
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Getting Ready to Write |
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This course will teach you the basics for solid persuasive writing. |
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Level: Beginner
Time to complete:
65 Minutes |
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Giving and Getting Information by Phone |
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This course will help you use the phone naturally and competently. It will help you to prepare to give or receive information by phone and give you some practical tips and hints for communicating information clearly. It will help you develop your phone power so that when business calls you’ll be ready. |
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Level: Beginner
Time to complete:
1 Hour |
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Interpersonal Communication: Communicating to Build a Positive Culture |
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Gives an overview of the dimensions of organisational culture and how communication perpetuates an organisation’s culture. |
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Level: Intermediate
Time to complete:
2-4 Hours |
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Interpersonal Communication: Effective Communication |
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This course teaches you how to improve your communication skills. |
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Level: Intermediate
Time to complete:
2-4 Hours |
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Interpersonal Communication: Telephone Skills |
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This course will teach you how to use the telephone effectively. |
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Level: Beginner
Time to complete:
2-4 Hours |
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Making Your Contribution to a Meeting |
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This course will teach you how to make your contribution at meetings as productive as possible. |
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Level: Beginner
Time to complete:
1 Hour |
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Making Your Point Positively |
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This course will teach you the art of getting heard and putting your point across. |
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Level: Beginner
Time to complete:
25 Minutes |
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| Meetings |
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This course will help you with the tools required to run a meeting successfully, whether you are leading it or participating. It will provide you with templates for setting up agendas and minutes and give you handy tips to follow. |
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Level: Beginner
Time to complete:
30 Minutes |
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Negotiating: Advanced Negotiation Tactics |
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This course will teach you how to conduct a performance appraisal. |
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Level: Advanced
Time to complete:
2-4 Hours |
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Planning a Meeting |
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This course will teach you how to make the most of every business meeting through planning and preparation. |
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Level: Beginner
Time to complete:
40 Minutes |
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Problem Management |
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The objective of this module is to identify the key strengths and weaknesses within various processes of problem management. |
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Level: Intermediate
Time to complete:
90 Minutes |
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Self Development: Developing Rapport Through Communication |
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This course offers the student an overview of the information required to develop communication fundamentals, enhance connections, and create impact with his or her language. The program details how to communicate effectively in writing, in one-to-one and one-to-many conversations, and through nonverbal cues. The program also details how to make a good first impression, build rapport, establish credibility and make a message memorable. |
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Level: Intermediate
Time to complete:
3 Hours |
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Team Conflict: Overcoming Conflict with Communication |
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This course teaches you how to deal effectively with conflict in a team. |
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Level: Intermediate
Time to complete:
2-4 Hours |
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| Team Conflict: Working in Diversified Teams |
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This course teaches you how to be an effective member of a diverse team. |
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Level: Beginner
Time to complete:
2-4 Hours |
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| Team Participation: Team Communication |
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This course will teach you how to communicate effectively within a team. |
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Level: Beginner
Time to complete:
2-4 Hours |
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Writing Business Letters |
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This course will teach you how to achieve results through writing effective business letters. |
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Level: Beginner
Time to complete:
30 Minutes |
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Writing Direct Mail |
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This course will teach you how to achieve results through direct mail. |
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Level: Beginner
Time to complete:
35 Minutes |
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Writing Long Documents |
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This course will teach you how to outline and structure longer documents and create an executive summary. |
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Level: Beginner
Time to complete:
30 Minutes |
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| Writing Meeting Minutes |
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The course will teach you both formal and informal minute writing. |
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Level: Beginner
Time to complete:
35 Minutes |
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Writing Your Presentation |
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This course will guide you in structuring and writing a presentation, from the vital opening words all the way through to the high impact close. |
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Level: Beginner
Time to complete:
65 Minutes |
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The clock is ticking.... but its never too late to learn