the clock is tickingThe clock is ticking.... but its never too late to learn
BUSINESS SKILLS
Online Courses
This site is under construction! some links are active some are not. Please be patient and come back again
or click on the link to email the course that you are interested in which has an inactive link
Click here to email
This section of courses is divided into 7 headings to help you to find the course that is most suitable for your needs. If there is something that you cannot find click here to email the training centre and we will send you a link or if a suitable course is not yet online we will upload one for your benefit.

Business Skills
Communication
Business Skills
Customer Care
Business Skills
Finance

Business Skills
Health and Safety
Business Skills
People Management
Business Skills
Project Management
Business Skills Sales&Marketing


cartridges


Customer Service Ending a Call and Following-up
Covers the tactics you can use to steer a call to the conclusion you’ve planned. It also shows you how important it is to keep your records and appointment book up to date. It will help you develop your phone power so that when business calls you’ll be ready.

Level:Beginner
Time tocomplete:
1 Hour

£15
Excellence in Service: Building a Customer Service Team
This course will teach you how to build a successful customer service team.
Level: Beginner
Time to complete:
2-4 Hours
£25
Excellence in Service: Communicating with Your Customers Virtually
Learn how to adapt your telephone behavioural styles to your customers over the telephone. You will also learn how to project professionalism over the phone using various verbal techniques. In addition, you will be able to provide quality customer care by learning how to manage customer communication via the phone or e-mail.
Level:Intermediate
Time to complete:
2-4 Hours
£25
Excellence in Service: Creating Customer Loyalty
This course will teach you how to build an effective relationship with customers.
Level: Intermediate Time to complete:
2-4 Hours
£25
Excellence in Service: Establishing Service Standards

This course teaches you how to establish effective customer service standards.
Level: Beginner
Time to complete:
2-4 Hours
£25
Excellence in Service: Providing Superior Customer Service

This course will teach you how to provide the best service to your customers.
Level: Advanced
Time to complete:
2-4 Hours
£25
Excellence in Service: Working with Upset Customers

The course will teach you how to deal effectively with upset or abusive customers.
Level: Intermediate Time to complete:
2-4 Hours
£25
First Impressions

This course will help you lay the foundations to exceeding your customers expectations by creating a good first impression.

Level: Beginner
Time to complete:
30 Minutes

£15
Handling Angry Callers

The course will teach you to deal with angry callers effectively.

Level: Intermediate Time to complete:
30 Minutes
£15
Handling Angry Customers
This course will provide you with strategies to cope with angry customers and build your confidence in dealing with them.
Level: Intermediate Time to complete:
30 Minutes
£15
Handling Customer Complaints

This course shows you how to deal with difficult customer situations.
Level: Beginner
Time to complete:
40 Minutes
£15
Preparing for a Call

This course will teach you to prepare for making phone calls both physically and mentally.
Level: Beginner
Time to complete:
35 Minutes
£15
Preparing for Customer Contact
This course will help you prepare for effective contact with customers.
Level: Beginner
Time to complete:
40 Minutes
£15
Resolving Written Complaints
This course will teach you how to deal with written complaints.
Level: Beginner
Time to complete:
25 Minutes
£15

cost of online courses

0 to 2 hours = £15
2 to 3 hours = £20
3 to 4 hours = £25